|Printing your own labels will save you money every day and is an enjoyable experience, but only if you know how to use your equipment and software correctly. While most of our products are designed to be user-friendly, there are many techniques and short cut methods we have learned over the years that we can hand on.
Some of these ideas can be easy to convey over the phone or via e-mail, so KTEC offer a telephone and on-line connection help desk to guide you. Some printers are more advanced or the software we include say like food nutrition labelling and automated printing from a product list needs additional closer training so we also offer on-site training for these users. The on-site services are available across the UK, costs can vary if long distance or needing and overnight stay depending upon your location. Please enquire at the time of purchase.
So KTEC has a team of professional support engineers available to help with any new printer set up and user training.
Customer can choose to have help in different ways....
1) PRINTER-REMOTE-INST.... As a new customer you can elect to get help by telephone and our TeamViewer on-line system. The engineer is able to connect to your computer and see your screen as well as you and is able to guide you through the setting up process. We don't have to travel so costs are contained to a minimum.
2) PRINTER-HQ-INST.... Customers can have training on collection of their equipment at our HQ offices in Redditch, Midlands, B98 0EA. If you can bring your Laptop or PC computer the software can be installed and the printer tested before departing. We carry a range of label sizes on rolls at the HQ allowing customer to collect some rolls to get started before we make larger batches delivered direct to your works as needed.
3) PRINTER-250-INST.... Customers can have delivery and training at their own site by our product specialist travelling to you. This has he advantage of being able to show a number of persons how to use the system and installing on your own computer. Travel distance is limited to a 250 mile round trip so we have enough time on arrival to help you though longer sessions say with an overnight stay are possible at additional cost and for customer in more remote locations like Scotland and Ireland for example.